General Return Policy (Worldwide)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number as proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receipt of the return. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@foxandfeatherscountrycrafts.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping Costs (Worldwide)

Unless otherwise stated at the time of purchase, the customer must pay for return postage for change-of-mind returns.

How to Arrange a Return

To arrange a return or refund please give us a call on 0426 946 649 or email admin@foxandfeatherscountrycrafts.com.au.

Returns Address: PO BOX 6523 Clifford Gardens, QLD 4350

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@foxandfeatherscountrycrafts.com.au.

1. Overview

This Privacy Policy explains how Fox & Feathers Country Crafts (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, make a purchase, or interact with us in any way.

We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Mailing or delivery address
• Email address
• Phone number
• Payment information (securely processed via Shopify or Stripe – We do not see full card details)
• Account login details
• Purchase history
• Subscription information (via ReCharge)

Automatically Collected Information

When you browse our website, we automatically collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on our site
• Referring website
• Cookies and tracking data (see “Cookies & Tracking Technologies” section below)

Marketing & Analytics Data

Collected through third-party tools including:

• Klaviyo
• Google Analytics
• Meta/Facebook Pixel
• Shopify analytics
• Instant search/AI product recommendations
• ReCharge subscription interactions

3. How We Collect Information

We collect information in these ways:

• When you place an order
• When you create an account
• When you subscribe to a product or membership via ReCharge
• When you sign up to our email list
• When you use our website or online services
• When you contact us via email, social media or forms
• Through cookies, pixels and analytics tools

4. How We Use Your Information

We use your personal information to:

Provide our services

• Process and deliver your orders
• Manage your subscription (ReCharge)
• Communicate with you about your order or account

Improve our website & customer experience

• Analyse website traffic and performance
• Personalise product recommendations
• Improve our internal operations

Marketing and promotions

• Send newsletters and product updates (via Klaviyo)
• Deliver personalised advertising through Meta/Facebook and Google
• Understand customer preferences and behaviour (analytics)

You may opt out of marketing at any time by clicking “unsubscribe” in any email or contacting us.

5. Cookies & Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies to enhance your browsing experience, understand website usage, and support our marketing efforts.

What Cookies Do

Cookies help us:

• Keep your cart items saved
• Recognise returning customers
• Understand how visitors use our website
• Deliver personalised ads
• Improve website functionality and performance

Types of Cookies We Use

1. Essential cookies – required to run our website
2. Analytics cookies – to track performance (Google Analytics, Shopify)
3. Marketing cookies – for personalised ads (Meta/Facebook Pixel, Klaviyo tracking, Google Ads)
4. Functionality cookies – to remember your preferences and improve search/Instant functionality

Third-Party Cookies

These include:

• Shopify (checkout, store functions, analytics)
• Google Analytics
• Meta/Facebook Pixel
• Klaviyo tracking
• ReCharge subscription data
• Instant search/AI recommendations

These third parties may collect or receive information about your browsing behaviour through cookies or pixels.

Cookie Consent

Visitors from regions requiring cookie consent (such as the EU/UK) may see a cookie banner.

This banner allows users to accept or manage non-essential cookies.

Managing Cookies

You can disable or delete cookies through your browser settings at any time.
However, some parts of our website may not function properly without them.

6. Disclosure to Third Parties

We may share your information with trusted service providers, including:

• Shopify (store hosting & checkout)
• ReCharge (subscription billing)
• Klaviyo (email marketing & behaviour tracking)
• Google Analytics
• Meta/Facebook Advertising
• Instant (search optimisation)
• Payment gateways (Shopify Payments / PayPal etc)
• Delivery and logistics partners
• IT and support providers

These third parties only receive the information necessary to perform their services.

7. Cross-Border Data Transfers

Some of the services we use store data in countries outside Australia (including the EU and United States).
We take reasonable steps to ensure that any overseas recipients comply with the Australian Privacy Principles or have adequate data protection safeguards in place.

8. Data Security

We use technical and organisational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS)
• Secure payment processing
• Access restrictions
• Regular software and security updates

However, no method of electronic storage is 100% secure, and we cannot guarantee absolute protection.

9. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Request deletion (where legally permissible)
• Opt out of marketing and tracking

To exercise these rights, contact us at:
admin@foxandfeatherscountrycrafts.com.au

10. Retention of Personal Information

We retain your information only for as long as needed:

• For legal and tax compliance
• To deliver your orders
• To manage your account or subscription
• For business reporting or customer service purposes

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date at the top reflects the most recent version.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Fox & Feathers Country Crafts
Email: admin@foxandfeatherscountrycrafts.com.au
Phone: 0426 946 649 or 0419 307 879
Postal Address: PO Box 6523, Clifford Gardens, Queensland, 4350
Website: https://www.foxandfeatherscountrycrafts.com.au

Shipping & Returns Information

At Fox & Feathers Country Crafts, we're committed to getting your orders to you safely and promptly. All orders are shipped via Australia Post. 

We also offer FREE Local Pick-Up for local customers (just select this option at the checkout). Orders may be collected from 19 Melody Drive, Harristown QLD 4350. Orders will be available to collect within 1 business day of shipping notice. Please ensure all orders are collected within 14 business days. 

Processing Time

Orders are typically processed within 1-3 business days. During peak periods or sales events, processing may take slightly longer. You'll receive a confirmation email once your order has been dispatched.

Shipping Methods & Delivery Times

We offer the following Australia Post shipping options:

• Standard Shipping: 3-7 business days for metro areas, 5-10 business days for regional areas
• Express Shipping: 1-3 business days for metro areas, 2-5 business days for regional areas

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to keep shipping costs as affordable as possible while ensuring your items arrive safely.

Tracking Your Order

Once your order is shipped, you'll receive a tracking number via email so you can monitor your delivery progress through Australia Post's tracking system.

Delivery Areas

We currently ship to all Australian states and territories. Please note that delivery times to remote areas may vary.

Order Issues

If your order hasn't arrived within the expected timeframe, please contact us and we'll work with Australia Post to locate your package. For damaged items, please contact us within 48 hours of delivery with photos of the damage.

General Policy

You are welcome to return or exchange your purchase anytime within 30 days of purchase (return postage is at your cost)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require your order number

Return Shipping Costs 

Unless otherwise stated at the time of purchase, the customer must pay for return postage for change-of-mind returns.

To arrange a return or refund please give us a call on 0426 946 649 or email   sales@foxandfeatherscountrycrafts.com.au

You are going to love our products!

Contact Us

If you have any questions about shipping, please don't hesitate to reach out to our customer service team.

Terms and Conditions

1. Introduction

Welcome to Fox & Feathers Country Crafts. By accessing and using our website, you agree to be bound by these terms and conditions.

2. Use of Website

You may use our website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

3. Products and Services

All products and services are subject to availability. We reserve the right to discontinue any product at any time.

4. Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time.

5. Orders and Payment

By placing an order, you are making an offer to purchase products. All orders are subject to acceptance and availability.

6. Shipping and Delivery

Delivery times are estimates only. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

7. Returns and Refunds

Please refer to our Returns Policy for information about returns and refunds.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Fox & Feathers Country Crafts and is protected by copyright laws.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website.

11. Contact Information

If you have any questions about these terms and conditions, please contact us.